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How-to guides

Online banking essentials.

What is Westpac One online banking?
How do I block a credit or debit card?
How can I manage my cards in Westpac One?
How can I notify you of my overseas travel plans?
How do I login to Westpac One online banking?
How do I register and activate my Westpac One® digital banking profile?
How do I set up alerts?

Transactions & transfers.

How can I filter and search my transactions?
What is the Timeline feature?

Payments.

How can I pay multiple payees at once?
How do I add and edit a payee?
How do I edit or cancel a future payment?
How do I make a credit card payment?
How do I make an overseas payment?
How do I set up and manage an automatic payment?

Mobile app.

How can I manage the app devices my details are saved on?
How do I set up quick accounts for my mobile app?

Statements.

How can I stop my paper statements?
How do I download transactions and statements?

Tax.

How do I download my tax certificates?
How can I update my tax details?
How do I make a tax payment?

Home loans.

What is Debt-to-Income ratio?
What is equity?
What is an LVR?
What is a low equity margin?
What is a prepayment cost?

What happens if I miss a home loan repayment?
How can I reduce my loan repayments?
How do I change my loan repayments online?

What happens if I miss multiple payments and can’t make it up?
How long am I able to receive hardship assistance for?

KiwiSaver.

How do I change my KiwiSaver contribution rate?
How do I check my KiwiSaver account balance and contributions?
How do I top up my Westpac KiwiSaver Scheme account?
How do I use the KiwiSaver toolbox?
How do I check my KiwiSaver account history?

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