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Accounts & cards - FAQs.
Application.
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My personal loan application was declined. What can I do to increase my chances of being approved next time?
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How long am I able to receive hardship assistance for?
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What if I am a tax resident of another country other than New Zealand?
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How can I open a new account with Westpac?
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How do I open a Westpac bank account if I've just arrived in New Zealand?
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What can I use as proof of address?
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What accounts can I open online?
Everyday cards.
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If I’ve reported my card lost or stolen, and I don’t have my card in my digital wallet, what do I do?
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Do I earn reward points if I use my Apple Pay or Google Pay, rather than my physical card?
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Do I have to add my card to my digital wallet?
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I don’t have the option to add my card to my digital wallet – why not?
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Can I add my card to my digital wallet?
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I already have a Westpac Everyday account and just want a new debit/EFTPOS card. How do I get one?
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My card hasn't arrived/has been sent to the wrong address. What should I do?
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Do I have to get a PIN for my chip card?
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What do I do if my debit or credit card is misplaced, lost or stolen?
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How do I reset my PIN?
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How can I change my PIN?
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What do I do if my EFTPOS or debit card is lost or stolen?
General.
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What is AIL?
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How do I apply for an overdraft?
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Do you offer secure storage for documents and valuables?
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Can I deposit money through an ATM?
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Can I use phone banking?
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How long does a bank cheque stay valid?
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I've forgotten my ATM card's PIN number. What can I do?
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What are the daily limits for ATM and EFTPOS transactions?