What do I do if my debit or credit card is misplaced, lost or stolen?

If you have misplaced your debit or credit card, don't panic. You can now temporarily block and unblock your card instantly in Westpac One® online banking with CardBlocker. Here's how to block a credit card.

Your card will be temporarily blocked from making transactions. You may remove this block anytime. You can continue to transact using Apple Pay if your eligible card is loaded to your wallet app.

While your card is blocked your annual account fee may still be charged until your card is cancelled. To cancel your card please call us on 0800 888 111 weekdays between 7am and 8pm and 8am to 5pm on weekends and public holidays or +64 9 914 8026 from overseas.

If your card is lost or stolen report it to us immediately, by calling 0800 888 111 (or if you're outside New Zealand +64 9 914 8026), at any time of day or night. If you are calling us after 8pm NZ time, press '1'.

Here's a full list of contact details , including worldwide emergency assistance.

Things you should know. 

Apple Pay is available to all eligible Westpac debit and credit Mastercard® customers. Excludes Mastercard BusinessCard, Westpac Business Prepaid Mastercard and Global Currency cards. Customers also need a compatible Apple Device.

For a list of compatible Apple Pay devices, see Apple Support. Terms and conditions apply to Apple Pay see Westpac Apple Pay Terms and Conditions for more information.

Conditions of Use for the applicable card also apply.

Mastercard® and its brand mark are registered trademarks of Mastercard International Incorporated.

Apple Pay, Apple Watch, Face ID, iPad, iPhone, MacBook Pro, and Touch ID are trademarks of Apple Inc., registered in the U.S. and other countries.