Help

hotpoints Pay - FAQs.

We’re aware some customers are having issues logging in to hotpoints. If you’re unable to view and redeem your hotpoints, call 0800 861 862 and our team will happily help you over the phone. We’re sorry for any inconvenience while we get this fixed.

Foreign exchange

Redeeming points

General.

More information.

If I have more than one card in my hotpoints account, can I choose which one I want to use for hotpoints Pay?
If I've got two hotpoints® accounts, how do I combine my balances so I can use all my points for one hotpoints Pay® redemption?
My card is blocked but I have a lot of hotpoints®, can I use hotpoints Pay®?
I used hotpoints Pay® for a purchase but now I've blocked my card, will this affect my dollar credit from the redemption?
Can I use Apple Pay when I use hotpoints Pay®?
Does the hotpoints Pay® amount count towards my monthly payment?