My card is blocked but I have a lot of hotpoints®, can I use hotpoints Pay®?

Your card must be able to make a successful purchase before hotpoints Pay will work. If your card is blocked and can't be used, your purchase will be declined and hotpoints Pay won't work.

If you need help unblocking your card, please call us on 0800 888 111 weekdays 7am to 8pm and 8am to 5pm on weekends and public holidays.