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Make a claim on life insurance.
Just call Fidelity Life with the details and one of the claims team will guide you through the process, making sure that your claim is handled quickly and easily.
Phone Fidelity Life.
Call 0800 738 641 (option 3, then option 3), Monday to Friday 8.30am to 5pm.
If overseas, call +64 3 372 4855.
This includes claims for the following:
- Accident Cover (life insurance)
- Disability Income Cover (income protection insurance)
- Flexicover (home loan insurance)
- Gold Disability Income Cover (income protection insurance)
- Gold Term Cover (life insurance, with optional critical trauma benefit and/or optional total and permanent disability insurance)
- Lifetime Guarantee (life insurance)
- Loan Protection Plan / Loan Insurance (personal loan insurance)
- Mortgage Repayment Insurance (home loan insurance)
- Simplicity Life (life insurance)
- Term Cover (life insurance, with optional crisis cover, optional income protection, and/or optional redundancy/bankruptcy cover )
- Westpac Bill Protection (expenses/bill insurance)
- Westpac Loan Cover (personal loan insurance)
- Westpac Retirement Plan Insurance (life/total and permanent disablement insurance).
Make a Claim on Westpac Card Repayment Cover or Free Credit Card Balance Cover for Classic Cards or for Gold Cards
- For Free Credit Card Balance Cover for Classic Cards (credit card repayment insurance) for claim events on or before 1 April 2023
- For Free Credit Card Balance Cover for Gold Cards (credit card repayment insurance) for claim events on or before 30 April 2023
- For Westpac Card Repayment Cover (credit card repayment insurance) underwritten by Fidelity Life for claim events on or before 28 February 2023.
Call Fidelity Life on 0800 738 641 (option 3, then option 2), Monday to Friday 8.30am to 5pm.
If overseas, call +64 3 372 4855.
- For Westpac Card Repayment Cover (credit card repayment insurance) underwritten by Fidelity Life and Chubb Life Insurance New Zealand Limited ("Chubb Life"), or Chubb Life or Chubb Life, click here.
Things you should know.
Westpac life insurance products are arranged by Westpac New Zealand Limited ("Westpac") and underwritten by Fidelity Life Assurance Company Limited ("Fidelity Life"). None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac group of companies guarantee the obligations of, or any products issued by, Fidelity Life or any member of the Fidelity Group of companies. More detail can be found on the webpage relating to the particular product.
Terms, conditions, exclusions and limits apply and more detail can be found in the relevant policy document which, for Term Cover, may be downloaded at westpac.co.nz/life or obtained from any Westpac branch free of charge. For all other policy documents, please contact Fidelity Life for a copy on 0800 738 641.The availability of any insurance cover is subject to the acceptance and approval of a completed application. Any claim payment is subject to your claim being accepted.
Credit Card Repayment Cover
Westpac Card Repayment Cover was arranged by Westpac or provided by Chubb Life Insurance New Zealand Limited (“Chubb Life”). If you took out your Westpac Card Repayment Cover after 7 April 2005, your policy was underwritten by Fidelity Life. If you took out your Westpac Card Repayment Cover on or before 7 April 2005, your policy was underwritten by either Fidelity Life and Chubb Life or Chubb Life. Free Credit Card Balance Cover for Classic Cards and Free Credit Card Balance Cover for Gold Cards was underwritten by Fidelity Life. None of Westpac Banking Corporation ABN 33 007 457 141 (incorporated in Australia), Westpac, or any member of the Westpac Group of companies guarantee the obligations of, or any policies issued by, Fidelity Life, Chubb Life or any members of the Fidelity or Chubb Life groups of companies.
Terms, conditions, exclusions and limits apply to the Credit Card Repayment Cover products set out on this page. Please refer to the relevant policy document and Master Policy for more information.
Any claim payment is subject to your claim being accepted.