What happens if I can't fill out the financial hardship application form online?

You can download the form and return it via email to financial_solutions@westpac.co.nz, drop it into a Westpac branch, or send it by post to:

Westpac New Zealand Limited
PO Box 934
Shortland Street
Auckland 1140

You’re also welcome to call us on 0800 772 771 if you have questions on the form and would like our help completing it.

Alternatively you can get a copy of the form from a Westpac branch and complete it in person with the assistance of a staff member. Please contact our team on 0800 400 600 to make an appointment.

We will acknowledge receipt of your application in writing within five working days.