Help Ways to bank - FAQs Ways to bank - ATM FAQs.

An ATM machine has taken my card. What do I do?

Call us on 0800 400 600, Monday to Friday 7am to 8pm and Saturday and Sunday 8am to 5pm and we can look into what went wrong, and start the process to get you a replacement card.

If you're outside New Zealand you can reach us on +64 9 912 8000 (standard call charges will apply).