How do I make a claim on my insurance?

If you wish to make a claim on your insurance you will need to contact us. The process will vary depending on the policy or insurance you are claiming on¹. Further details can be found under each type of insurance:

Car & Vehicle insurance claims
Life and Income insurance claims
Home & Contents insurance claims

Things you should know.

¹ Westpac insurance products are arranged by Westpac New Zealand Limited ("Westpac") and underwritten by various insurance companies. None of Westpac Banking Corporation ABN 33 007 457 141, Westpac, or any member of the Westpac group of companies guarantee the obligations of any insurer, or insurance product. More detail can be found on the webpage relating to the particular product. Terms, conditions, exclusions and limits apply and more detail can be found in the relevant policy document which may be downloaded at www.westpac.co.nz or obtained from any Westpac branch free of charge. The availability of any insurance cover is subject to the acceptance and approval of a completed application. Any claim payment is subject to your claim being accepted.