What if I turn on hotpoints Pay® and a merchant places a hold on my card, for example when I book a hotel or swipe at a petrol pump?

If you've turned on hotpoints Pay® and the next time you use your card is for an authorisation such as hotel bookings or petrol, hotpoints Pay will use your hotpoints® against the authorisation amount, not the final purchase amount.

We recommend you turn on hotpoints Pay just before you plan to use your card, so you know which purchase it's used on.

For example, if the petrol station places a $200 hold on your card but the cost of your petrol is $80, hotpoints Pay will be used for the $200 amount. You'll see a $200 credit back on your account, rather than an $80 credit.