Help Accounts & cards - FAQs.

What do I do if my EFTPOS or debit card is lost or stolen?

If you think your card is lost or stolen, the first step is to temporarily block it, to prevent it from being used by someone else.

You can temporarily block your debit card, in Westpac One® digital banking. If you find your card, you can easily unblock it there as well. Here’s how.

Using your Westpac One app:

  1.  Log in and select “Cards” from the bottom navigation bar.
  2. Select the card you would like to block.
  3. Switch the toggle on the right to 'On' to temporarily block or to 'Off' to unblock this card. 

Otherwise, you can cancel your debit card and order a replacement. Here’s how. 

  1. Log in and select “Cards” from the bottom navigation bar.
  2.  Select the card you would like to cancel.
  3. Select 'Lost or stolen card'.
  4. Click if your card was 'Lost' or 'Stolen'. 
  5. Click 'Cancel and replace'.
  6. Click 'Confirm'.

Using Westpac One online:

  1. Log in and scroll to the bottom of the accounts screen and select 'Manage my Cards'.
  2. Select the card you would like to block.
  3. Switch the toggle on the right to 'On' to temporarily block or to 'Off' to unblock this card. 

Otherwise, you can cancel your debit card and order a replacement. Here’s how. 

  1. Log in and scroll to the bottom of the accounts screen and select 'Manage my Cards'.
  2. Select the card you would like to cancel.
  3. Select 'Lost or stolen card'.
  4. Click if your card was 'Lost' or 'Stolen'. 
  5. Click 'Cancel and replace'.
  6. Click 'Confirm'.

To block or cancel your EFTPOS card or if you don’t have access to Westpac One digital banking, visit your nearest branch, or give us a call on 0800 Westpac (0800 937 872), or if you're outside New Zealand +64 9 914 8026  (standard call charges will apply).