What do I do if my EFTPOS or debit card is lost or stolen?

If you think your card is lost or stolen, you can temporarily block it to stop it from being used by someone else.

Learn how to block your lost or stolen debit card

Reporting your card lost or stolen

Report your card as lost or stolen immediately if it has been lost or stolen, or if someone else has learned your PIN.

We’ll permanently block your plastic card but you can still make transactions using Apple Pay or Google Pay. You should receive your replacement plastic card within the next 10 days. 

To cancel your card in the Westpac One® app and order a replacement:

1. Select 'Cards' from the bottom tab
2. Select the card you'd like to cancel
3. Select ‘Lost and stolen card’
4. Follow the instructions to complete the card replacement.

In New Zealand

Call 0800 888 111 (24 hours a day, 7 days a week). If you’re calling us after 8pm NZ time, press '1'.

Overseas

Call 09 914 8026 (24 hours a day, 7 days a week).

You can also cancel your card in Westpac One online banking or by visiting any Westpac branch.

To block or cancel your EFTPOS card visit any Westpac branch, or give us a call on 0800 Westpac (0800 937 872), or if you're outside New Zealand +64 9 914 8026  (charges apply).

Conditions of Use for the applicable card apply. Rates, transaction and services fees apply.