What if I don't have enough money in my account on a planned payment date?

If you don't have enough money in your account the payment won't be processed.

If it's an automatic payment

• We will automatically retry the payment in the evening and if necessary, the next morning, unless you cancel or suspend the payment (see instructions below)
• If the payment fails when it is retried in the evening and the next morning, it will show as a "Failed transaction" on your account.

If it's a bill payment

• We will automatically retry the payment in the evening and if necessary, the next morning, unless you cancel or amend the payment (see instructions below)
• If the payment fails when it is retried in the evening and the next morning, it will show as a "Failed transaction" on your account.

If it is a direct debit

• We will retry the payment periodically throughout the day
• If there are still insufficient funds at 11.30pm the payment will not be processed and will show as a “dishonoured payment” on your account.

When you login to Online Banking you will

• See a note on your welcome screen that will inform you that one or some of your bill payments or automatic payments have failed, but will be retried
• Have the option to amend or cancel these payments by selecting 'View/amend planned transactions and APs'.

Get more information on payment retry.