How do I block a credit or debit card?

If you can’t find your credit or debit card, you can temporarily block it in your Westpac One® digital banking to prevent someone else from using it. When you find your card, you can easily unblock it in Westpac One as well. If you've lost your card or it's been stolen, you can cancel the card and order a new one through Westpac One. 

To temporarily block and unblock your cards:

Using Westpac One app:

1. Select ‘Cards' from the bottom navigation bar
2. Select the card you would like to manage
3. Switch the toggle on the right to 'On' to temporarily block or to 'Off' to unblock this card.

Using Westpac One online:

1. Scroll to the bottom of the Accounts screen and click on 'Manage my Cards'
2. Select the card you would like to manage
3. Switch the toggle on the right to 'On' to temporarily block or to 'Off' to unblock this card.

To cancel your card and order a replacement: 

Using Westpac One app:

1. Once logged in to the app, select ‘Cards' from the bottom navigation bar
2. Select the card you would like to manage
3. Select 'Lost or stolen card'
4. Click 'Lost' or 'Stolen' 
5. Click 'Cancel and replace' 
6. Click 'Confirm'.

Using Westpac One online:

1. Scroll to the bottom of the Accounts screen and click on 'Manage my Cards'
2. Select the card you would like to manage
3. Select 'Lost or stolen card'
4. Click 'Lost' or 'Stolen' 
5. Click 'Cancel and replace' 
6. Click 'Confirm'.