Branches & ATMs.

To make sure we’re meeting new AML/CFT Act regulations, we’re making some changes to cash deposits and bill payments.

From 1 June 2024:

• When making a cash deposit or bill payment at our ATMs, you'll need to provide your name (unless you use a Westpac card)
• When making a cash deposit or bill payment in branch, you'll need to provide your name and phone number
• When making a cash deposit to a prisoner, you'll need to provide your name and the prisoners PRN number.

Do a wide range of day-to-day banking tasks at one of hundreds of ATMs and Smart ATMs nationwide. You can:

• Withdraw cash - in the denominations you want
• Deposit notes, coins and our deposit bags
• Pay bills, including your Westpac credit card
• Transfer funds between your accounts
• Choose to make withdrawals, deposits and balance enquiries using Te Reo Māori or Chinese (simplified).

Smart ATMs also provide a fast, secure and easy in-lobby service with most available 24/7 so you can do your banking anytime.

Cash exchange for small businesses.

Use a change machine to swap your banknotes for change at the touch of a button.

• The change machine is free for Westpac customers (non-customers pay $5 per transaction)
• Business customers can obtain a change card from their local branch so employees can request change
• Rolled coins and notes exchanged include: 10c, 20c, 50c, $1 and $2 coins, as well as $5 and $10 notes. Once supplied, a receipt is issued for your records.