Phone or write to us

We're here to help 7 am - 11 pm, 7 days a week

  • toll free within New Zealand: 0800 400 600
  • from overseas: +64 9 912 8000 (international toll charges apply)
  • via email here
  • or drop us a line via Facebook or Twitter
By phone

Phone banking

 For registered phone banking users

  • 24 hours a day, 7 days a week: 0800 172 172
  • From overseas: +64 4 915 6666 (international toll charges apply)

Card services 

For general card enquiries, Card Services can be contacted on

  • 0800 888 111, 24 hours 7 days' a week
  • From overseas: +64 9 914 8026 (international toll charges apply, feel free to call collect)

Please note: After 11pm Card Services are only available for reduced services which include:

  • Lost and stolen cards
  • Emergency card and cash requests
  • Card fraud transaction verification

If you’re experiencing difficulty meeting your repayments, find out how we can help you

hotpoints 

To join hotpoints, or for general enquiries

  • 7am - 11pm, 7 days a week: 0800 888 111

To check or redeem your hotpoints

  • Weekdays, 8.30am - 5pm: 0800 861 862
  • From overseas: +64 9 524 1190 (international toll charges apply)

Home loans /Personal loans/Overdrafts

For Choices Home Loans, Personal loans and Overdrafts enquiries and sales

  • Weekdays 8am - 8.30pm, Saturday 9am - 3pm: 0800 177 277 

If you’re experiencing difficulty meeting your repayments, find out how we can help you

Insurance 

To call and make a claim, visit our claims contact page.

To call and get a quote or information on applications, visit our quote information page.

For enquiries on existing policies

  • Home, Contents, Vehicle, Boat
    • Weekdays 7.30am to 7.30pm, Saturday 8.30am to 5pm: 0800 809 378
    • From overseas: +64 9 308 1101 (international toll charges apply)
  • Life, Loan, Income, Bill Protection, Card Repayment Cover
    • Weekdays 8am to 5.30pm: 0800 738 641
    • From overseas: +64 3 372 4855 (international toll charges apply)
  • Travel Insurance
    • General enquiries
      • Weekdays 8.30am to 5.30pm, Saturday 10am to 2pm
      • Call: 0800 550 325 in New Zealand, +64 9 308 2133 from overseas
      • (This number can also be used for claims and non-emergency events Weekdays 8:30am to 5:30pm)
      • Email: westpac-travelins@covermore.co.nz
    • Emergency Assistance, 24 hours a day, 7 days a week
      • Call direct and toll free* from overseas:
      • USA 1866 453 9295
      • Canada 1866 495 0639
      • UK 0808 015 5418
      • Australia 1800 645 002
      • *The cost of a local call may be required if calling from a pay phone.
      • From all other countries call direct +64 9 308 2134
    • When you call, please have the following information:
      • Your policy number
      • A phone number to call you back on

KiwiSaver

To contact a KiwiSaver Specialist visit our Investments & KiwiSaver section or give us a call on 0508 972 254:

  • Monday - Friday 8.30am - 7.00pm
  • From overseas: +64 9 367 3317 (international toll charges apply)

Business finance 

For specialist business contacts & BusinessDirect information, visit our Business specialists & resources section.

For general business enquiries

  • Weekdays 8am-6pm: 0800 177 200

For merchant and business Eftpos support

  • 24 hours, 7 days a week: 0800 888 066

Agribusiness finance 

For specialist agri contacts & BusinessDirect information, visit our Agri specialists & resources section.

For general business enquiries

  • Weekdays 8.30am-5pm: 0800 177 155

FATCA Operations

If you have any questions about FATCA, please contact our FATCA Operations Team on:

  • Phone: 0800 4 FATCA (32822) 9am - 5pm, 5 days a week
  • From overseas: 0064 9 352 2437 (international toll charges apply)
  • Email: FATCA@westpac.co.nz
  • Post: Westpac, FATCA Operations, P.O. Box 934, Shortland St, Auckland, 1140, New Zealand
  • Fax: 09 366 0831
By post

Registered office address

Westpac on Takutai Square
16 Takutai Square
Auckland
1010
New Zealand

Address for service

Westpac on Takutai Square
(c/- Mike Hendriksen - Legal)
53 Galway Street
Auckland 1010
New Zealand