Phone or write to us

We're here to help 7 am - 11 pm, 7 days a week

  • toll free within New Zealand: 0800 400 600
  • from overseas: +64 9 912 8000 (international toll charges apply)
  • via email here
  • or drop us a line via Facebook or Twitter

Note: Monday 27 October, Labour Day - Open 8.30am - 5.30pm.

Phone banking 

For registered phone banking users

  • 24 hours a day, 7 days a week: 0800 172 172
  • From overseas: +64 4 915 6666 (international toll charges apply)
  • From a cell phone
    • Upper North Island: 09 915 6666
    • Lower North Island: 04 915 6666
    • South Island: 03 962 6666

Card services 

For lost or stolen cards and general card enquiries

  • 7am - 11pm, 7 days a week: 0800 888 111
  • From overseas: +64 9 914 8026 (international toll charges apply, feel free to call collect)

Please note: Card Services will be available 24 hours a day but for reduced functions. 

hotpoints 

To join hotpoints, or for general enquiries

  • 7am - 11pm, 7 days a week: 0800 888 111

To check or redeem your hotpoints

  • Weekdays, 8.30am - 5pm: 0800 861 862
  • From overseas: +64 9 524 1190 (international toll charges apply)

Home loans 

For Choices Home Loan enquiries and sales

  • Weekdays 8am - 8.30pm, Saturday 9am - 3pm: 0800 177 277 
Note: Monday 27 October, Labour Day - Closed

Insurance 

To call and make a claim, visit our claims contact page.

To call and get a quote or information on applications, visit our quote information page.

For enquiries on existing policies

  • Home, Contents, Vehicle, Boat
    • Weekdays 7.30am to 7.30pm, Saturday 8.30am to 5pm: 0800 809 378
    • From overseas: +64 9 308 1101 (international toll charges apply)
  • Life, Loan, Income, Bill Protection, Card Repayment Cover
    • Weekdays 8am to 5.30pm: 0800 738 641
    • From overseas: +64 3 372 4855 (international toll charges apply)
  • Travel Insurance
    • Weekdays 8am to 5.30pm:
    • From overseas: (international toll charges apply, feel free to call collect)
Note: Monday 27 October, Labour Day - Closed

KiwiSaver

To contact a KiwiSaver Specialist visit our Investments & KiwiSaver section or give us a call:

  • Weekdays 8.30am to 5.30pm: 0508 972 254
  • From overseas: +64 9 367 3317 (international toll charges apply)
Note: Monday 27 October, Labour Day - Closed

Business finance 

For specialist business contacts & BusinessDirect information, visit our Business specialists & resources section.

For general business enquiries

  • Weekdays 8am-6pm: 0800 177 188

For merchant and business Eftpos support

  • 24 hours, 7 days a week: 0800 888 066

Agribusiness finance 

For specialist agri contacts & BusinessDirect information, visit our Agri specialists & resources section.

For general business enquiries

  • Weekdays 8.30am-5pm: 0800 177 155

FATCA Operations

If you have any questions about FATCA, please contact our FATCA Operations Team on:

  • Phone: 0800 4 FATCA (32822) 9am - 5pm, 5 days a week
  • From overseas: 0064 9 352 2437 (international toll charges apply)
  • Email: FATCA@westpac.co.nz
  • Post: Westpac, FATCA Operations, P.O. Box 934, Shortland St, Auckland, 1140, New Zealand
  • Fax: 09 366 0831

Registered office address

Westpac on Takutai Square
16 Takutai Square
Auckland
1010
New Zealand

Address for service

Westpac on Takutai Square
(c/- Mariette Van Ryn - Legal)
53 Galway Street
Auckland 1010
New Zealand