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Access your accounts 24 hours a day, 7 days a week with Phone Banking. |
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Other ways to bank
Contact us
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get your account balance |
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order a cheque book or request a statement |
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keep a tab on what's going in and out of your accounts |
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transfer money—today or up to 6 months in the future |
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pay your bills from a list of pre-registered businesses, or people you've set up to pay yourself |
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get your minimum credit card payment amount and due date as well as pay it |
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get information on foreign currency, including buy/sell rates for major currencies, plus a conversion to NZ dollars. |
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call Phone Banking on 0800 172 172.
(24 hours, 7 days) |
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Upper North Islandcall 09 915 6666 |
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Lower North Islandcall 04 915 6666 |
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South Island call 03 962 6666 |
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call +64 4 915 6666
(24 hours, 7 days. International toll charges will apply.) |
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| We’ll give you a confidential Customer ID and password when we set you up for Phone Banking. |
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| The first time you access Phone Banking, you'll need to change your password to one known only by you. This password shouldn't be something that can be easily guessed like your birthday or phone number—and never write it down. |
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| Each time you use Phone Banking you'll be asked for your ID and password before you can access your money. |
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Call our customer team on 0800 400 600
(7am-11pm, 7 days.) |
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| Once you’ve registered, we’ll send you a copy of our Phone Banking user guide. |
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your first 5 calls to Phone Banking each month are free |
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after this, you'll pay 50c per call.
(Normal electronic transaction fees apply for all payments and transfers. Fax requests are free.) |
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Call us on 0800 400 600
(7am to 11pm, 7 days a week.) |
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set up or change automatic payments and bill payments |
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update personal details eg. your address |
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stop a cheque |
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renew a term deposit |
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set up accounts for Phone Banking and Online Banking access. |
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