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| An application will normally take 3 to 5 working days to process from the date of receipt, provided all information is correct. |
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| Companies with complex signing rules or arrangements may need a few extra days to get started. |
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| Once the application is processed |
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the support team will contact the administrators |
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they will provide initial logon information and temporary password details |
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| The administrators can then |
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login and read and accept the terms and conditions |
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change their password on their first login |
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| Nominated authorisers |
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any nominated authorisers will initially have full access to all Business Online accounts and functions |
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the administrator is responsible for setting up user access restrictions before issuing authoriser or other users’ passwords |
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more information about administrator duties |
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| Business Online administrators |
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| if you have another administrator they can reset your passord or you |
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can call our support team for a new Business Online password |
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may need to answer security questions to verify identity before a new password is issued |
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phone the Business Online support team on 0800 337 522 (Monday to Friday, 8am to 8pm) |
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| Business Online authorisers or creators/viewers |
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please refer to your administrator for password resets |
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| Any user role can create transactions but only administrators and authorisers can authorise them using Business Online. |
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| 1. Creator/viewer creates payment workflow for account requiring two-to-authorise |
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| Under a two-to-authorise arrangement, payments created by a creator/viewer user will need to be authorised by two nominated authorisers before the bank will process them |
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| 2. Administrator creates payment workflow for account requiring two-to-authorise |
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| Under a two-to-authorise arrangement, an administrator or authoriser can both create and complete the first stage of approval. Payments then need to be authorised by only one more authoriser before the Bank will process them. |
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| You will be required to change your password every 90 days. You will be prompted to change it. |
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| Yes; the administrator can set payment limits |
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at both a company-level and a user-level |
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different limits can also be set for various transaction types |
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| For example: Company XYZ Ltd may have an overall daily transaction limit of $25,000 and a single transaction limit of $10,000. |
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| Within this, the office manager may have a daily limit of $10,000 and a ‘per transaction limit’ of $5,000 for tax payments, and $3,000 for other payments. |
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| User limits |
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can be set up and changed at any time in Business Online by an administrator |
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company limit changes must be done by the support team on request from a nominated administrator |
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| Transactions to be processed today |
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can be cancelled at any time if not already fully authorised |
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| Fully authorised transactions |
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once status becomes ‘processed’ the payment cannot be cancelled |
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| Transactions scheduled for a future date |
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can be cancelled up to 11pm on the business day prior to the due date for processing |
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| Payment templates |
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hold a list of payees, with or without a payment amount for each payee |
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are useful when you have groups of payees whom you need to pay regularly |
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| Using the ‘Create payment template’ option |
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can be used instead of individually selecting payees |
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you can still omit one or more payees on the template or change the payment amounts |
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set up templates to make payments like wages, regular suppliers, monthly bills |
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| Select meaningful template names |
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to help when viewing the transaction list later on, or |
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if you want to know which particular payee group a payment was made to |
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| From the ‘Payments’ menu option |
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select ‘Templates’ to open the templates list |
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then select the template name that you wish to edit |
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tick the check boxes for those payees that you wish to retain |
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click continue |
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once confirmed, payees who were not selected will be deleted from the template |
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| Transaction passed its intended payment date |
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it will automatically change to the next available processing date on full authorisation |
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| Transaction payment date example |
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a payment is created with a payment date of 20 November, but is not fully authorised until 23 November |
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the payment date will automatically change to 23 November provided it is authorised before the 11pm cut-off time |
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| Changing original payment date |
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an authoriser doesn’t need to change the original payment date if it has passed |
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the system will automatically change the date |
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at the time of the authorisation an alert will display on the preview screen |
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| If a partially authorised transaction is edited |
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the status of the transaction is changed from ‘partially authorised’ back to 'ready to authorise' |
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the transaction will be treated like a new one—it will need to be re-approved by the required authorisers |
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| When processing a bulk payment |
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it will show on your transaction list and paper statement as a single transaction to ‘Multiple payees’ |
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if a template or import file is used to create the payment the file name will show under ‘Other party name' |
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templates can be used for making bulk payments |
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| To view details of individual payees and amounts |
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select ‘Payments’ tab |
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select ‘Payments list’ option |
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change the default date range to include the required date |
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click ‘Search’ |
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| Transactions that are to be processed today |
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have a status of ‘processed’ |
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cannot be cancelled |
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| Fully-approved, future-dated transactions |
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have a status of ‘scheduled’ |
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can be cancelled up to 11pm on the day before the processing due date |
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| Your creditors will see your Business Online arrangement name as the ‘Other Party Name’ when they receive a payment from you via Business Online. |
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| However you can change the ‘Other Party Name’ so that your creditors can either see your business Trading Name or your respective account names when you pay from these. Please contact the Business Online Helpdesk on 0800 337 522 (Monday to Friday, 8am to 8pm) to find out more |
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| Additional capabilities of Business Online include the ability to |
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import and export files |
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set up multiple users with different access rights |
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specify multiple authorisers for transactions |
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view foreign currency accounts |
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make bulk payments |
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process payments with later cut-off times |
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more information on processing times |
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| Using Business Online for personal accounts isn’t recommended |
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Business Online currently supports only one authorisation rule for all loaded accounts |
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business accounts may need two people to authorise transactions, but personal accounts may only need one |
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if these personal accounts are loaded on Business Online, all personal account transactions would need the approval of two people |
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personal accounts loaded on Business Online will also be viewable and accessible by all administrators |
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| Yes, if you have administrator rights for Business Online you can |
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set up account access for people in your business or third parties e.g. your accountant |
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set account access and function restrictions for these users e.g. account view-only rights |
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information on the different user types and what they can do |
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complete a ‘Making changes to Business Online’ form |
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account owner(s) e.g. director, partner or officer for your business must sign the form |
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identify any newly nominated administrators/authorisers either by them being account signatories or providing a copy of their photo ID. |
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the account owner needs to return the form to a branch or fax it to the Business Online Helpdesk on
04 918 0299 |
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the administrator will normally be notified of the changes in 3 to 5 working days |
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complete a ‘making changes to Business Online’ form and the ‘making changes to accounts’ form |
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account owner(s) e.g. director, partner or officer for your business must sign the forms |
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identify any newly nominated administrators/authorisers either by them being account signatories or providing a copy of their photo ID. |
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the account owner needs to return the forms to a branch or their Business Banking Manager |
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the new signatory will also need to be present |
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download Making Changes to Business Online form (PDF 155kB) |
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download Making Changes to Accounts form (PDF 37kB) |
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| File won't open? You’ll need Adobe Acrobat Reader |
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more information on making changes to Business Online |
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| You can select a single or dual administration rule. Dual administration requires a second administrator to authorise the following changes to user access to Business Online. |
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issue/reset passwords |
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creating new creator/viewer users |
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assigning access rights and transaction limits |
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editing users details and access |
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deleting users who have left the company |
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| By requiring a second administrator to verify any changes to users, you increase your security and decrease the risk of internal fraud. As a guideline, we recommend that if your authorisation rule requires two signatories, your administration rule should be dual administration. |
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| If you want to change your single administration rule to dual, you will need to complete the "making changes to Business Online" form. |
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download Making Changes to Business Online form (PDF 155kB) |
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| File won't open? You’ll need Adobe Reader |
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